With an average of 18 million trips a day, Uber is one of the most widely used transportation companies in the world and one of the few technology companies whose platform physically integrates into our communities. Data from the Uber platform can and have helped law enforcement solve a vast array of criminal investigations. Whether it is finding a wanted fugitive, identifying a person who is targeting children, locating a missing juvenile, or contacting a rider or driver who may have been a witness to a violent crime. Uber is committed to working with law enforcement to make the communities we operate in safer. 

Uber continues to add new and innovative products to its platform each and every day.  As Uber grows and expands into new areas of opportunity, it is paramount that safety continues to be a top priority, working tirelessly to be good partners and citizens in all the cities where we operate.  Part of that effort was the creation of Uber’s Law Enforcement Operations team.  The team’s goal is to make Uber the mobility platform law enforcement trusts the most via engagement, partnership and response. 

Uber Law Enforcement Operations consists of two teams, Outreach and Response.  The Outreach team is made up of former law enforcement professionals turned regional liaisons whose primary responsibility is to engage and partner with law enforcement at all levels.  The team achieves these objectives by educating law enforcement on how Uber works as a platform, the data captured, and how to obtain that data during a criminal investigation or critical incident.  Outreach partners with law enforcement to create safety initiatives that impact our platform and our communities. 

The other crucial component to Law Enforcement Operations is The Law Enforcement Response Team.  Their primary responsibility is to respond to law enforcement requests for information whether it’s an emergency situation or a legal process request. This team operates on 24/7 basis with personnel around the world working in concert with one another to ensure you get the data you requested, especially during an emergency situation.   

The Law Enforcement Response Team manages legal process and emergency requests utilizing our online portal www.lert.uber.com. The Response Team will validate law enforcement credentials based on the information provided by the officer or agent submitting a request.  The portal contains Uber’s legal guidelines for data requests and frequently asked questions.  The response team has been a crucial partner in assisting law enforcement in the U.S. and around the world with providing information during critical incidents such as the Easter terrorist attacks in Sri Lanka and the Route 91 shooting in Las Vegas.

Recently, Uber Law Enforcement Operations added a much-needed feature to the portal in light of the COVID-19 pandemic.  The portal is now equipped to receive and respond to requests for information from public health departments conducting contact tracing investigations.  The portal includes resources and instructions on the process for public health departments to submit their requests through the portal.  The response team has been responding to public health requests for several months now, even before the initial spread of COVID-19. 

While Uber is committed to engaging, partnering, and responding to law enforcement, we also take our customers’ privacy seriously and understand that law enforcement wants to ensure that the data they obtain is done so in accordance with all applicable laws, thus ensuring the data Uber provides can be utilized in trial proceedings with its acquisition never being called into question. For more information about Uber’s Privacy Policy, please visit https://privacy.uber.com/policy.

At Uber, we appreciate the work that law enforcement and other public safety officials engage in every day. It is a priority for Uber to build a strong relationship with law enforcement. We want to be part of the safety solution and strive to be the rideshare company that law enforcement trusts most.  Thank you for your service and sacrifice, and stay safe!


To learn more about Uber’s LE Operations team and how Uber’s data can be used during an investigation, please contact Uber’s Law Enforcement Liaison Danielle McDonald at daniellem@uber.com.



Supervisory Special Agent Savine serves as chief of the Physical Training Unit at the FBI Academy in Quantico, Virginia.
Supervisory Special Agent Savine serves as chief of the Physical Training Unit at the FBI Academy in Quantico, Virginia.
Supervisory Special Agent Savine serves as chief of the Physical Training Unit at the FBI Academy in Quantico, Virginia.