Pinehurst Police Department- Administrative Coordinator
Employees in this class perform a wide variety of administrative and technical support, and office management functions in support of a department. Administrative duties require tact and discretion in handling sensitive or confidential matters in the program areas. The employee may be assigned projects, which are paraprofessional in nature and require advanced training or considerable program experience to function at a competent level. Work requires greater independence and self-initiative in activities and may include supervising, or providing advanced technical assistance to other staff in the organization. Problems are brought to the attention of the supervisor by this level position, with issues researched and alternative solutions suggested. Guides generally include a variety of written technical manuals and on-line instructions, as well as comprehensive rules and regulations. The employee may be involved in developing and maintaining operational policy and procedure in a technical environment. Sound judgment is required in performing responsibilities. Work is performed under the supervision of the department head or senior management staff and is evaluated through monitoring, observation, conferences, feedback from citizens and staff, and annual evaluation.
Typical Duties and Responsibilities
Oversees the Village's dispatch center and supervises Telecommunications personnel dispatching and monitoring 911 calls; schedules personnel and serves as a dispatcher when needed
Secures information via telephone or personal contact; selects appropriate materials to answer questions; and often handles the inquiries independently for the organization.
Handles confidential or sensitive technical information in an appropriate manner, often representing the department head to outside sources of services needed; maintains department personnel files; manages destruction of records in accordance with record retention schedules.
Handles accounting and budgetary functions for the department including receiving all invoices and approving for payment; purchasing operating supplies and materials in consultation with the supervisor as needed; may provide recommendations on equipment and technology upgrades to the department head.
Serves as the Terminal Agency Coordinator (TAC), acting as liaison between the SBI's Division of Criminal Information (DCI) and the VOP Police Department; adds and deletes users from DCI, CAD and other specialized computer systems used in law enforcement work; coordinates audits of system.
Handles file maintenance and records management according to CALEA standards.
Provides customer service; answers a variety of questions from public officials, law enforcement organizations, and the general public.
Drafts and composes correspondence; prepares a variety of scheduled technical and special reports for senior management and various government agencies.
Coordinates work assignments, provides leadership and participates in hiring training, orientation, performance coaching, and evaluation with assigned staff.
Maintains and preserves evidence as department's evidence custodian and serves as a forensic technician for the department.
Serves as administrator for the department's CAD and RMS system.
Reviews and verifies records and reports for correct information; processes documents including timesheets for payroll based on review and verification; provides input to the efficiency of these management processes.
Reviews materials according to content of communications; performs research and determines the course of follow up action.
Reviews office records or reports, identifies potential inconsistencies; determines the cause; and, resolves with staff and outside personnel.
Interfaces with the DCI regarding officer training, certification, validation of records and audits.
Provides copies of incident and arrest reports to insurance agencies, citizens and the District Attorney's office; submits all revoked and suspended licenses, license re-evaluations and DWI's to NCDMV.
Updates and maintains Mutual Aid Agreements between the Pinehurst Police Department and various other law enforcement agencies.
Notarizes documents for the Police Department and the public as required.
Runs background checks on potential Basic Law Enforcement Training (BLET) students seeking sponsorship from the Pinehurst Police Department.